FAQ'S

We offer a variety of storage solutions to fit your needs:

• 4’x10’ and 5'x10' – Like a walk-in closet. You can fit studio apt. or small bedroom furnishings, mattress set, dining room
• 10'x10' – Like a small bedroom. You can fit 1-2 bedroom apt. furnishings, refrigerator, appliances, canoes, sofas
• 10'x15' – Like a small office. You can fit 1-2 desks, cabinets, large printers, chairs, sofas
• 15’x15’ – These storage units are about the size of a large garage for those seeking a major space solution. These spaces offer enough room to fit the contents of a four or five bedroom home.
• 10'x20' – These storage units are about the size of a large garage for those seeking a major space solution. These spaces offer enough room to fit the contents of a four or five bedroom home.

This is more common that your probably think! If this happens to you, simply contact the office so we can check availability of other sizes in the facility. If the size you want to change to is available, we will assist you in the transition.

Yes. We do offer climate-controlled storage units that maintain a set temperature range to protect your belongings from the extremes of cold, heat and humidity. Climate-controlled units are definitely the way to go when you need to store electronics, photos, artwork, or other family goods that may be affected by extreme temperatures.

You can always access your storage unit from 7am-9pm, 7 days a week, 365 days per year.

No, they do not.

We take the security of your belongings seriously. Our facility includes:

• 24-hour video surveillance monitoring
• Individually assigned key codes — only active tenants can access the facility
• Security lights throughout the facility

Please refer to your lease agreement for the full list of prohibited items. Common restrictions include — but are not limited to:

• No motorized vehicles of any kind including, but not limited to cars, motorcycles, e-bikes, lawn mowers, snow blowers, etc
• No explosive, flammable, odorous, hazardous, corrosive, or perishable items
• No food, drinks, fireworks, propane tanks, or chemicals

If you are unsure whether an item is permitted, please contact the office before storing it.

Renting is simple! You can reserve your unit online or give us a call. Units are rented on a month-to-month basis with no deposit required. Payment can be made online.

No long-term commitment required. All rentals are month-to-month, giving you the flexibility to stay as long — or as short — as you need.

Units do not include a lock. We recommend the Master Lock Disc Padlock for reliable security.

We are sorry to see you go! When you are ready to vacate, please follow these steps:

• Remove all belongings from your unit
• Remove your lock from the unit and leave the door to the unit open
• Take a photo of your empty unit with the unit number showing
• Notify us when you are fully moved out and email or text your photo of the empty unit
• We will confirm receipt of your photo, close your contract and discontinue the autopay

Please note: Rent is NOT pro-rated and there are no refunds for unused days in your billing cycle. Units are billed on a full month-to-month basis starting on your assigned move-in date. We hope to serve you again in the future!

Simply give us a call or send us an email and we will update your information promptly.

Yes! All payments are processed through our autopay system each month. We must have a valid credit or debit card on file at all times. We accept Visa, MasterCard, Discover and American Express.

Your payment is due on your move-in/anniversary date each month. For example, if you move in on April 9th, your payment will be due on the 9th of each month.

We highly recommend that all stored belongings are covered by insurance. Whether through your homeowner's policy, renter's insurance, or a dedicated storage protection plan, having coverage gives you peace of mind in the event of unexpected damage or loss. Please contact us if you have questions about coverage options.

• Please note that the insurance for the building does NOT cover the contents of your storage unit.

• $8.95 per month - Up to $1,000 in personal property damage
• $11.95 per month - Up to $5,000 in personal property damage
• $21.95 per month - Up to $10,000 in personal property damage
• Your insurance provider should also be able to provide options. It is possible that your homeowner's or renter's insurance policy already covers your belongings

The amount of coverage you need depends on what you will be storing in the unit. One way to estimate the value of what you will be storing is the cost of replacing something if it becomes damaged.

We are ready to assist you in any way, including cancelling your property protection policy (if it was purchased through us). If your insurance was through your personal insurance provider, please contact them directly.